Delivery and Returns

Delivery Details:

• Our products are distributed globally and are available to consumers all over the world.
• The average order processing time is 3-7 business days.
• The shipping costs at checkout will vary based on your chosen destination and shipping method.
• Tracking information will be emailed to you after shipment.

Refunds and Exchanges:

We at Apparel Matter prioritize customer satisfaction. If you need to return or exchange an item or if you’re not satisfied, please read the following details:

Return Procedure:

• Returns can be made up to 30 days after the delivery date.
• Items must be new and unused.
• To initiate a return, please contact the customer service team and provide them with your order details and the reason for the return. You will be instructed after returning.
• Unless the item is damaged or it is our fault, the customer is responsible for return shipping.

Exchange Procedure:

• If you wish to exchange an item for a different size or color, please contact our customer care team to initiate the exchange process.
• Please note that the availability of the item you want to exchange for must be confirmed first. Once your exchange request is approved, you will receive instructions on proceeding.
• Please be aware that customers are responsible for paying the shipping costs for exchanging items unless the product is defective or the error is ours.

Refunds

• Only original payment methods are refundable.
• Refunds are issued within 3–5 business days of inspection.
• Banks and payment processors determine the expected refund arrival time.
• If you have any inquiries related to shipping or returns, you can contact us by emailing sales@apparelmatter.com or by visiting our Contact Us page.