FAQs

1. What will happen if I receive the wrong color or a different size?

If you wish to exchange an item for a different size or color, please contact our customer care team to initiate the exchange process. Email us at sales@apparelmatter.com or contact (412) 219-6224.

2. What is the order processing time after placing the order?

Our standard order processing time is 3-7 business days. Customer support will contact you in case of any inconvenience. For more info, visit the Delivery and Returns page, or call (412) 219-6224.

3. What should I do if I want to return my order?

To return an item, contact customer service with your order details and reason for return. Returns can be made up to 30 days after the delivery date.

4. How do I wash my sublimated towels?

We recommend cleaning the towel by hand. Use a neutral detergent diluted with water no hotter than 104°F. Do not use chlorine bleach, and avoid dry cleaning. If you prefer machine washing, we suggest hang drying.